REFUND POLICY
Effective date: 20 February 2026
Last updated: 20 February 2026
Version 2
This Refund Policy applies to purchases made on enayasoul.com (the Site). The Site is operated by LYNX GROUP INTERNATIONAL LTD (company number 14845704) of Dept 6052a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP (we, us, our, the Company). This Policy sets out how cancellations and refunds work for the Digital Content we supply via the Site. It should be read together with our Terms and Conditions and Licence Agreement. Nothing in this Policy limits or excludes any statutory rights you may have as a consumer under the laws of the United Kingdom, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
1.1 Digital Content means data supplied in digital form (including meditation and affirmation content, audio tracks, and related digital materials) and has the meaning given in the Consumer Rights Act 2015.
1.2 Supply begins when the Digital Content is first made available to you (for example, a download link is provided, access is enabled in your account, or streaming/playback is unlocked).
1.3 Wallet means a pre-paid balance associated with your account which may be used only to pay for purchases on the Site. The Wallet is a technical feature for advance payment and does not constitute electronic money or a regulated payment service.
2.1 We supply Digital Content electronically. Our Digital Content is pre-generated (created in advance), including AI-generated content, and is typically supplied for immediate access and/or download once payment is completed.
2.2 We do not provide bespoke, human-driven services and we do not modify Digital Content at your request. This Policy covers Digital Content purchases and does not create any obligation to provide customisation.
3.1 The standard position for UK consumers
If you are a UK consumer buying online, you generally have a right to cancel many purchases within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
3.2 The special rule for Digital Content
For Digital Content, the 14-day cancellation right can be lost once supply begins, but only where all of the following occur:
(a) you request that supply begins during the 14-day cancellation period; and
(b) you give your express consent to immediate supply; and
(c) you acknowledge that you will lose your right to cancel once supply begins.
3.3 What you agree at checkout on our Site
Because our Digital Content is typically supplied immediately, you will ordinarily be asked at checkout to do the following before we complete supply:
(a) confirm that you want immediate access to the Digital Content;
(b) give express consent for supply to begin immediately; and
(c) acknowledge that this means you will lose your 14-day right to cancel once supply begins.
3.4 Effect of giving consent and acknowledgement
If you give the consent and acknowledgement described in section 3.3 and we make the Digital Content available to you, you will not have a right to cancel that purchase for a refund simply because you changed your mind.
3.5 When supply begins (examples)
Supply begins when we first make the Digital Content available to you, including where:
(a) a download link is displayed or sent;
(b) access is enabled within your account;
(c) streaming/playback is enabled; or
(d) the Digital Content is otherwise delivered electronically.
3.6 If supply has not begun
If (exceptionally) supply has not begun and you have not provided the express consent and acknowledgement described above, you may be able to cancel within 14 days in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Contact us at info@enayasoul.com with your order details.
3.7 Business customers
The statutory 14-day cancellation right is a consumer right. If you purchase as a business, different rules apply and this section may not apply to you.
4.1 Your rights are separate from the cancellation rules
Even if you have consented to immediate supply and lost the 14-day right to cancel, you still have statutory rights if the Digital Content is faulty, not as described, or does not function as required. These rights arise under the Consumer Rights Act 2015.
4.2 What we will do first
Where there is a valid issue with Digital Content, we will first offer a repair or replacement where appropriate. For Digital Content, this usually means fixing access, providing a working file/link, correcting a technical defect, or otherwise bringing the Digital Content into conformity.
4.3 If repair or replacement is not possible
If repair or replacement is not possible, cannot be completed within a reasonable time, or causes significant inconvenience, you may be entitled to a price reduction under the Consumer Rights Act 2015 (which may be up to the full amount paid, depending on the circumstances).
4.4 Damage to device or other digital content
If defective Digital Content supplied by us causes damage to a device or to other digital content, you may have statutory rights under the Consumer Rights Act 2015. If you believe this has occurred, you should notify us promptly with details.
5.1 General rule after supply begins
Once Digital Content has been supplied (i.e., supply has begun), purchases are generally final and non-refundable, except where UK law requires a refund or remedy (for example, where Digital Content is faulty under section 4).
5.2 Examples of non-refundable reasons after supply begins
We do not provide refunds after supply begins for reasons such as:
(a) change of mind;
(b) lack of time or failure to use the content;
(c) subjective dissatisfaction (style, voice, length, or perceived effect);
(d) expectations about outcomes or results not being met.
5.3 Exceptional non-statutory refunds we may consider
We may consider a refund (full or partial) in limited situations, for example:
(a) duplicate charges for the same purchase;
(b) payment taken but supply did not occur due to a verified technical fault on our side and we cannot restore access within a reasonable time;
(c) clear evidence of an unauthorised transaction, taking into account information available to us and any process required by your bank or payment provider.
Any refund in this section is at our discretion and does not affect your statutory rights.
6.1 Wallet top-ups are advance payments
If the Site offers a Wallet, any Wallet top-up is an advance payment that may be used only to pay for Digital Content on the Site.
6.2 Cancellation rights for Wallet top-ups If you are a UK consumer, you have a right to cancel a Wallet top-up and receive a refund within 14 days of the transaction, provided that you have not used any part of that top-up to purchase or access Digital Content. Once you use any portion of your Wallet balance to pay for Digital Content (and provide the consents in section 3.3), you lose the right to cancel the top-up transaction.
6.3 Unused and partially used balances (a) If you have not used any of your Wallet balance, we will refund the full amount within the 14-day period mentioned above. (b) If you have used a portion of the top-up, the used portion is non-refundable. Any remaining balance is generally non-refundable and not redeemable for cash outside of the initial 14-day cancellation window, unless required by UK law.
6.4 Statutory rights for Digital Content bought using the Wallet
If Digital Content purchased using Wallet balance is faulty, not as described, or does not function as required, your statutory remedies under the Consumer Rights Act 2015 apply (see section 4). Where a refund (price reduction) is required, we will provide the remedy required by law.
6.5 Unauthorised top-ups
If you believe a Wallet top-up was unauthorised, you should contact your bank or payment provider promptly. You should also notify us at info@enayasoul.com with the transaction details so we can investigate and assist where appropriate.
7.1 You must contact us by email at info@enayasoul.com.
7.2 Please include:
(a) your full name;
(b) the email address used for the purchase;
(c) order number and/or payment reference;
(d) date and approximate time of purchase;
(e) a clear description of the issue and whether you are reporting faulty Digital Content or requesting a discretionary refund;
(f) supporting evidence where relevant (for example, screenshots, error messages, or bank/payment provider communications).
7.3 We may request additional information to verify the transaction and to diagnose technical issues.
8.1 Where a refund is due, we will usually refund to the original payment method where technically possible. In some cases, a refund may be processed via the same payment channel used at checkout (for example, a payment processor).
8.2 Transaction Fees.
(a) Statutory Refunds: Where a refund is due because Digital Content is faulty, not as described, or otherwise fails to meet statutory requirements under the Consumer Rights Act 2015, we will refund the full price paid by you.
(b) Discretionary Refunds: For refunds issued at our discretion (e.g., duplicate purchases or change-of-mind exceptions), we reserve the right to deduct third-party transaction fees (such as payment processor fees or currency conversion costs) where these are not returned to us by the provider.
9.1 If you initiate a chargeback or payment dispute, we may suspend access to the Digital Content associated with the disputed transaction while the dispute is being investigated.
9.2 We may provide relevant records to your bank or payment provider to respond to the dispute, in accordance with applicable law and our Privacy Policy.
9.3 If we have already issued a refund for the same transaction, you should not seek a duplicate refund via chargeback.
We may update this Refund Policy from time to time. The version published on the Site will apply from its effective date.
Please use following email to contact us: info@enayasoul.com
