TERMS AND CONDITIONS
Effective date: 20 February 2026
Last updated: 20 February 2026
Version 2
These Terms and Conditions govern your access to and use of enayasoul.com (the Site) and the purchase and use of the digital content made available on the Site. The Site is operated by LYNX GROUP INTERNATIONAL LTD (company number 14845704) of Dept 6052a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP (we, us, our, the Company). We act in our own name and on our own behalf and we are not a marketplace. Nothing in these Terms and Conditions limits or excludes any statutory rights you may have as a consumer under the laws of the United Kingdom.
1. Definitions
Account means a user account registered on the Site.
Content means the digital content offered on the Site (including files, templates, prompts, images, text outputs, audio, or other digital assets), whether accessed free of charge or purchased.
Contract means the contract formed between you and us for the supply of Content.
Digital Content has the meaning given in the Consumer Rights Act 2015.
Order means your request to purchase Content via the Site.
Wallet means a pre-paid balance associated with your Account which you may top up and use only to pay for Content on the Site. The Wallet is a technical feature for advance payment and does not constitute electronic money or a regulated payment service.
You means the person who accesses the Site and/or purchases or uses Content.
2. About the Site and our service
2.1 The Site offers Digital Content supplied electronically, including meditation and affirmation content. Unless we state otherwise, Content is supplied for immediate access and/or download.
2.2 We are not a marketplace and we do not facilitate transactions between customers and third-party sellers. All sales are made by us, acting in our own name.
2.3 Where we refer to separate documents (such as a Refund Policy, Privacy Policy, Licence Agreement, or Notice and Takedown policy), those documents apply alongside these Terms and Conditions. If there is a direct conflict, the document that most specifically applies to the issue will prevail.
3. Eligibility and your Account
3.1 You must be at least 18 years old (or the age of majority in your country if higher) to create an Account and make purchases.
3.2 You are responsible for keeping your login details confidential and for all activity on your Account.
3.3 You must provide accurate, complete, and up-to-date information when creating an Account or making a purchase.
4. AI-generated and pre-generated Content; no human-driven services
4.1 The Content we sell is generated using artificial intelligence systems and is generated in advance (pre-generated). It is not created to your individual order and is not tailored to your personal circumstances.
4.2 We do not provide human-driven services. In particular, we do not provide coaching, therapy, counselling, live sessions, or any other human-provided professional service through the Site.
4.3 We do not make modifications to Content on request, do not accept bespoke commissions, and do not provide a “done-for-you” editing or customisation service. Where the Site enables technical personalisation features (for example, selecting a category or theme), this does not mean the output is a human-created bespoke service.
4.4 AI-generated content may contain inaccuracies, omissions, or results that are not suitable for your intended use. You are responsible for deciding whether the Content is suitable for you and for using it safely.
5. Orders and Contract Formation
5.1 When you place an Order, you make an offer to buy the Content from us.
5.2 We will usually acknowledge your Order by email. Order confirmation does not guarantee availability until the Product is made available for access or download.
5.3 A Contract is formed when we make the Content available to you for access or download (for example, by providing a download link, enabling access in your Account, or otherwise making the Content available).
5.4 We may refuse or cancel an Order where reasonably necessary, including where we suspect fraud or unauthorised payment activity, or where the Content is unavailable due to technical error.
6. Prices, payment, and taxes
6.1 Prices are shown on the Site at the time of purchase. Any applicable charges will be disclosed at checkout.
6.2 You warrant that all payment information you provide is true, accurate, and complete, and that you are authorised to use the chosen payment method.
6.3 We may use third-party payment processors. Your payment is also subject to the processor’s terms.
6.4 We may suspend processing of an Order to carry out anti-fraud checks. Checks may be manual and may delay fulfillment.
7. Wallet
7.1 The Wallet is optional. If available, you may top up your Wallet using the payment methods supported on the Site and then use your Wallet balance only to pay for Content on enayasoul.com.
7.2 The Wallet is a stored-value facility only. It is not a bank account, does not accrue interest, is not transferable, and is not redeemable for cash.
7.3 Wallet balances are advance payments for future purchases on the Site and cannot be used outside the Site.
7.4 Unless overriding mandatory consumer law requires otherwise, Wallet top-ups are non-refundable. Nothing in this section affects any mandatory consumer rights you may have under applicable law.
8. Delivery and supply of Digital Content
8.1 Content is supplied electronically. Delivery occurs when the Content is first made available to you (for example, via a download link, account access, or other electronic means).
8.2 For the purposes of UK consumer law, supply occurs at the moment the Content is first made available to you.
8.3 You are responsible for ensuring you have compatible software, devices, and internet access. We do not promise that the Content will be compatible with all third-party software or platforms.
9. Cancellation and refunds
9.1 Refunds, returns, and any cancellation arrangements offered by us are governed by our separate Refund Policy.
9.2 Where Digital Content is supplied immediately, you may be asked (at checkout) to consent to immediate supply and acknowledge that you may lose your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once supply begins.
9.3 This does not affect your statutory rights in relation to Digital Content that is faulty, not as described, or does not function as required under the Consumer Rights Act 2015.
10. Licence and permitted use
10.1 Your use of Content is subject to our separate Licence Agreement. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Content in accordance with that Licence Agreement.
10.2 Unless expressly permitted in the Licence Agreement, you must not:
(a) resell, redistribute, sublicense, rent, lease, or otherwise make the Content available to any third party (whether modified or unmodified);
(b) publish the Content on any public website, file-sharing service, marketplace, or repository for others to download;
(c) represent the Content as your own original work or claim exclusive ownership of it;
(d) use the Content, or any portion thereof, to train, fine-tune, or otherwise develop machine learning models or artificial intelligence systems without our express prior written consent.
10.3 You may make modifications to the Content as necessary for your lawful purposes, provided you comply with the Licence Agreement and these Terms.
11. Acceptable use and unlawful activity
11.1 You must use the Site and Content lawfully and must not misuse the Site.
11.2 You must not attempt to gain unauthorised access to the Site or interfere with its operation, including by introducing malware or conducting attacks. Such conduct may constitute offences under the Computer Misuse Act 1990.
11.3 We may investigate suspected breaches and may cooperate with law enforcement and regulators. Where required by law or reasonably necessary to protect our rights or others’ safety, we may disclose information in accordance with our Privacy Policy and applicable law.
12. Suspension, removal, and enforcement
12.1 We may suspend or terminate your Account, refuse Orders, or restrict access to the Site or Content if we reasonably believe you have breached these Terms, the Licence Agreement, or applicable law, or where necessary for security, fraud prevention, or legal compliance.
12.2 If we remove or disable access to content, we will provide the affected user with a Statement of Reasons explaining the decision. The user will have the right to appeal this decision through our internal complaint-handling system by contacting info@enayasoul.com within six (6) months of the decision.
12.3 Reporting Illegal Content (Online Safety Act 2023)
In addition to any intellectual property complaints handled under our Notice and Takedown policy, users may report content they believe is illegal under the UK Online Safety Act 2023 (for example, fraudulent content, prohibited adult content, or material inciting violence). Reports should be sent to [info@enayasoul.com](mailto:info@enayasoul.com) and include a clear explanation of why the content is believed to be illegal. We will assess reports and act swiftly to remove content where there are reasonable grounds to infer illegality.
12.4 Trusted Flaggers
If and to the extent the EU Digital Services Act applies to our service in relation to recipients in the European Union, notices submitted by “Trusted Flaggers” (as designated by Digital Services Coordinators) will be prioritised and processed without undue delay.
13. Intellectual property
13.1 The Site and all Content and associated intellectual property rights are owned by us on a lawful basis and/or, where applicable, are lawfully licensed to us, and we are entitled to make the Content available and grant the licence described in these Terms and the Licence Agreement.
13.2 Nothing in these Terms transfers ownership of the Site or Content to you.
13.3 You must not remove proprietary notices (including copyright notices) from any Content where such notices are present.
14. Availability, errors, and changes
14.1 We do not guarantee that the Site will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of the Site for operational or business reasons.
14.2 We may update or change the Site, the Content catalogue, and these Terms and Conditions from time to time. The version posted on the Site will apply at the time you place an Order.
15. Disclaimers
15.1 Subject to your statutory rights under the Consumer Rights Act 2015, Content is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law.
15.2 Nothing in these Terms excludes or limits any rights or remedies you may have as a consumer under UK law in relation to Digital Content that is faulty, not as described, or does not function as required.
16. Limitation of liability
16.1 Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
16.2 Subject to clause 16.1 and your statutory rights, we are not liable for losses that were not reasonably foreseeable at the time of Contract formation, or for indirect or consequential losses, including loss of profits, loss of business, or loss of data.
16.3 If you are a business user, our total liability to you arising out of or in connection with the Site, Content, or these Terms will not exceed the amount you paid to us for the relevant Order giving rise to the claim.
16.4 We are not responsible for delays or failures caused by events beyond our reasonable control.
17. Complaints and contact
17.1 If you have questions, complaints, or wish to contact us (including to appeal a moderation decision), please email [info@enayasoul.com](mailto:info@enayasoul.com).
18. Governing law and jurisdiction
18.1 These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by the laws of England and Wales.
18.2 The courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, subject to any mandatory consumer rights that apply to you.
19. Consumer rights
19.1 For the avoidance of doubt, nothing in these Terms and Conditions (or any document referred to in them) limits or excludes your statutory rights as a consumer under the laws of the United Kingdom, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
